It is our goal to deliver your order to you in the quickest and most cost-effective manner possible.  Our rates are designed merely to cover our costs and we offer free domestic shipping on all books and Autoship orders.

Book Orders:

Domestic book orders are shipped free of charge via USPS Media Mail (2-9 business days).

Other Product Orders:

All orders placed through are typically shipped from our warehouse within 1-2 business days. To request same-day shipping please contact one of our customer service representatives before 10:30 AM PST at 888-774-6259 (or 310-317-4414) to place your order.

All orders placed from 10:30 AM PST Friday - 12:00 AM Sunday will not get processed until the following Monday morning, and typically ship by Tuesday.  All orders are shipped from our Southern California location.


Autoship Orders:

All domestic autoship orders (monthly subscriptions) ship FREE.

Regular Rates:

All other shipping rates are charged according to weight and distance.  To simplify the charges we have set three flat rates as follows:

Small: $5.95

Medium: $7.95

Large: $9.95


Most domestic orders usually arrive in 5-7 business days but can take up to 10 days in some cases.


All orders are shipped via DHL Global Mail Priority (6-12 business days). The stated shipping time approximations are barring any customs delays. Each shipment is subject for inspection by the Customs Authority. It is the customer’s responsibility to gain information on their respective government’s import tax laws prior to placing an order. Customers are accountable for the full amount of duties and taxes imposed by their local Customs Authority. International orders do not receive free shipping and handling for autoship and book orders.


In most cases an email will be sent with a link to track the status of your order. If you do not receive this email simply call 888-774-6259 (or 310-317-4414), or you can visit, click on the Chat Now box and chat live with one of our friendly customer service representatives.


If you have special shipping requests or have any questions about an order you have placed, please feel free to contact us using our contact form or our toll free number, 888-774-6259 (or 310-317-4414).


We only offer expedited delivery on a request basis.  If your order is urgent please contact our customer service department who will try to accommodate your needs.  Extra fees will apply.


Primal Nutrition, LLC. is not responsible for lost or damaged packages while in transit.